2) A valid proof-of-purchase or receipt is provided. Warranty Repair Policy You can request Warranty Repair Service where: 1) The product under warranty has a manufacturing defect. If it meets the replacement service requirements, the warranty period of the replacement product should be recalculated. 7) Any fault or damage of the product is caused by non-manufacturing factors, unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation not in accordance with official instructions or manuals. 6) Proof of damage during transit issued by the carrier cannot be provided, and the package was not rejected during sign for. 5) Not all products for Return & Refund and Replacement Services are sent to Ryze. 4) A product is not delivered to Ryze within seven (7) calendar days after Return & Refund Service confirmation is sent from Ryze. 3) A product sent to Ryze for Return & Refund and Replacement Services does not include all original accessories, attachments or packaging. 2) Damage is caused to the product by uncontrollable external factors, including earthquake, fire, floods, lightning strikes, or transportation accident. Return & Refund Service and Replacement Service will not be provided where: 1) A legal proof of purchase, receipt or invoice is not provided or is reasonably believed to have been forged or tampered with. For other reasons, Return & Refund Service can be provided at a given time after confirmation from Ryze. If the package has been signed for, obtain a proof of damage during transit issued by the courier. If the package is damaged during transit, incorrect items are sent, or items are missing, do not sign for the package. Type 2: The product is damaged during transit, incorrect items are sent, items are missing, or the product does not match the original description of the product shown on the website. Return & Refund Service can be provided at a given time. It is determined that it is a quality issue after the product has been analyzed by Ryze or the service center authorized by Ryze. Type 1: The product has a manufacturing defect or quality issue. ![]() You can request Return & Refund Service within 7 calendar days of receiving the product (calculating from the next day when the product is received), and Replacement Service within 15 calendar days of receiving the product. Return & Refund Service Ryze guarantees that subject to the following conditions, Return & Refund Service and Replacement Service can be requested by providing a legal proof of purchase. Return & Refund Service, Replacement Service, and Warranty Repair Policy 1. Please contact Ryze for information specific to your location. Additional charges may apply outside of Ryze’s service areas. After-sales services may not be provided, and After-sales Policy may be different in some areas. How to Obtain After-sales Service If a product does not function as warranted during the warranty period, you may obtain after-sales service by contacting Ryze. The warranty period starts from the date when your Ryze product is purchased or shall be set separately by Ryze. Coverage Ryze warrants that each Ryze product will be free from material and workmanship defects under normal use during the warranty period. 2) By purchasing Ryze products, you acknowledge that you have read and agreed to this policy. Co., Ltd products purchased for your own use and not for resale. Overview 1) This After-sales Policy only applies to Shenzhen RYZE Tech. ![]() If you purchase "DJI Care Refresh" activation card, you need enter your activation code and SN of product though to activate your DJI Care Refresh.I. If you purchase "DJI Care Refresh" separately on DJI Store, you need enter your SN of product according to the prompt page.ģ. ![]() If you have purchased a product and select "DJI Care Refresh" with your order on DJI Store, you don’t need to bind the service with it again.Ģ. If you're referring to DJI Care Refresh, here are the details for you:ġ. Just to clarify, you're talking about registering the product with the company for the warranty? if so, there is no need to do that, just please activate the aircraft and keep your purchase certificate, which are effectively warranty registration. Nomally when someone purchases a product with a value more than a few dollars they are expected to register the purchase of the product with the manufacturer. ![]() I don't understand the request for describing my problem in detail but I'll try to give yoh what you asked for.
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